1. Introduction
At Zapio EV (a division of Alphatechrides Pvt. Ltd.), we are committed to ensuring your satisfaction with our electric scooty products and services. This Refund and Cancellation Policy ("Policy") outlines the terms and conditions under which you may cancel orders or request refunds for products and services purchased through our mobile application "Zapio EV" (the "App"), our website [www.zapioev.in] (the "Site"), or through our authorized dealer network.
This Policy applies to all customers, including individual buyers and dealership partners. By making a purchase or using our Services, you agree to the terms of this Policy.
2. Cancellation Policy
A. Cancellation by Customer
Before Order Processing: You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or dispatched. To cancel, please contact our support team with your order details.
After Order Processing: Once your order has been processed or dispatched, cancellation may not be possible. In such cases, please refer to the return and refund provisions below.
Dealership Applications: Cancellation of dealership applications is permitted only if no formal agreement has been signed. Please contact us immediately if you wish to withdraw your application.
B. Cancellation by Zapio EV
We reserve the right to cancel orders at our sole discretion under the following circumstances:
The product is out of stock or unavailable.
There is an error in product description, pricing, or availability information.
We suspect fraudulent activity or unauthorized transaction.
We are unable to deliver to the provided address.
Any other reason that makes fulfillment impossible or impractical.
In such cases, we will notify you promptly and process any applicable refund in accordance with this Policy.
3. Return Policy
A. Eligibility for Returns
You may request a return for your electric scooty purchase under the following conditions:
Delivery Defect: The product is damaged, defective, or not as described at the time of delivery.
Wrong Product: The product delivered does not match the model or specifications you ordered.
Non-Delivery: The product has not been delivered within the promised timeframe.
Important Conditions:
Returns must be requested within a reasonable timeframe from the date of delivery.
The product must be in the same condition as when delivered, with all original packaging, accessories, and documentation intact.
The product must not have been used beyond what is necessary to inspect it.
A valid proof of purchase or order ID is required.
B. Return Process
Contact our support team via phone, email, or through the App with your order details and reason for return.
Our team will review your request and, if eligible, provide return instructions.
You will need to arrange for the product to be returned to our designated facility, unless we arrange for pickup.
Upon receipt and inspection of the returned product, we will confirm eligibility for refund or replacement.
4. Refund Policy
A. Eligible Refunds
Refunds may be issued in the following situations:
Order Cancellation: When you cancel an order before processing or we cancel an order due to unavailability or other reasons.
Approved Return: When a return request is approved after inspection of the returned product.
Service Charges: In cases where you were charged for services that were not delivered as promised.
B. Refund Process
Refunds will be processed using the same payment method used for the original transaction.
If the original payment method is unavailable, we will arrange an alternative refund method, such as bank transfer or account credit.
Refunds will be processed within a reasonable number of business days from the date of approval.
C. Non-Refundable Items
Refunds will not be provided in the following cases:
Products that have been used, damaged, or altered by the customer.
Products returned without original packaging or documentation.
Returns requested after the specified return timeframe.
Products specifically customized or made to order.
Service fees, delivery charges, or other ancillary costs.
Products purchased through unauthorized dealers or third-party channels.
5. Replacement Policy
At our discretion, we may offer replacement products instead of a refund, subject to product availability. Replacement requests are subject to the same eligibility criteria as returns. If a replacement is issued, the defective or incorrect product must be returned to us.
6. Warranty Claims
This Refund and Cancellation Policy is separate from our product warranty policy. If your electric scooty develops a manufacturing defect after the return period, you may be eligible for repair or replacement under the warranty terms. Please refer to the warranty documentation provided with your product or contact our service team for warranty-related claims.
7. Cancellation and Refund for Dealership Partners
For dealership partners, any cancellation or refund requests regarding inventory purchases, deposits, or dealership agreements shall be governed by the separate Dealer Agreement signed between you and Zapio EV. This general Policy does not supersede the specific terms of your Dealer Agreement.
8. How to Request Cancellation, Return, or Refund
To initiate a cancellation, return, or refund request, please contact us through any of the following channels:
Zapio EV
Khasra no. 38/20/21, Pahladpur,
Bawana Road, Delhi - 110042
India
Sales Inquiries: +91 93550 10001
Support Inquiries: +91 90532 71001
General/Refund Inquiries: contact@zapioev.com
Alternate Email: alphatechrides@gmail.com
When contacting us, please provide:
Your full name and contact details.
Order ID or invoice number.
Date of purchase or delivery.
Reason for cancellation, return, or refund.
Supporting documentation (photos, videos, etc.) if applicable.
9. Processing Timeline
Cancellation Requests: Acknowledged within 1–2 business days. Refunds (if applicable) are initiated after confirmation.
Return Requests: Reviewed within 2–4 business days of receiving the returned product. Refunds are processed after inspection approval.
Refund Disbursement: Once approved, refunds are processed within a reasonable number of business days, depending on your bank or payment processor.
10. Governing Law
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Delhi.
11. Changes to This Policy
We reserve the right to update, modify, or change this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised Policy.
12. Contact Us
If you have any questions, concerns, or need assistance with a cancellation, return, or refund, please do not hesitate to reach out to us:
Zapio EV
(A division of Alphatechrides Pvt. Ltd.)
Khasra no. 38/20/21, Pahladpur,
Bawana Road, Delhi - 110042
India
📞 Sales: +91 93550 10001
📞 Support: +91 90532 71001
📧 Email: contact@zapioev.com
📧 Alternate: alphatechrides@gmail.com
This Refund and Cancellation Policy is subject to change. Please review this page periodically for updates.