1. Introduction
Zapio EV, a division of Alphatechrides Pvt. Ltd. ("we," "our," "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application "Zapio EV" (the "App") available on the Google Play Store, visit our website [www.zapioev.in], or interact with us regarding our electric scooty products and dealership services.
This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws, as well as the Google Play Developer Program Policies regarding user data and sensitive permissions .
By using our App and providing your information, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our App.
2. Information We Collect
We may collect the following categories of personal information to provide our services effectively:
A. Information You Provide to Us Directly
Identity Data: Full name, email address, phone number, company name (for dealership inquiries), and any other information you provide through our contact or inquiry forms within the App.
Inquiry & Transaction Data: Information regarding your interest in our electric scooty models, test ride requests, dealership applications, service history, and any communications you exchange with us.
B. Information Collected Automatically
Technical & Usage Data: When you use the App, we automatically collect certain information such as IP address, device ID, Android version, device model, operating system, app logs, session identifiers, and interaction patterns to measure functionality and performance .
Device Information: Basic hardware information, network operator, and connection type.
C. Information from Permissions
Depending on the features you use, the App may request access to:
Camera/Microphone: For document uploads (e.g., for dealership applications or service requests) .
Media Storage (Photos/Media/Files): For attaching files to support tickets or inquiries.
Location (Foreground): To provide region-specific features or locate nearby dealers/service centers (only when you initiate an action) .
Phone/Contacts: The App does not request access to SMS, Call Logs, or Contacts, as these are considered highly restricted permissions by Google Play and are not necessary for our core functionality .
We follow layered and just-in-time disclosures: permissions are explained contextually at the moment of activation, with clear choices. Users can manage permissions via device settings and may withdraw consent at any time .
3. How We Use Your Information
We use your personal information for the following purposes:
To provide, operate, and maintain the App and our services.
To respond to your inquiries about our electric scooty models and dealership opportunities.
To process dealership applications and manage dealer relationships.
To communicate with you regarding updates, promotional offers (only with your consent), and important notices about the App or our services.
To analyze how you use the App to improve user experience and our product offerings.
To comply with legal obligations and regulatory requirements.
4. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our App, processing data, or providing services on our behalf (e.g., hosting providers, analytics platforms like Google Analytics for Firebase). These providers are contractually obligated to protect your data and use it only for the purposes we specify .
Authorized Dealers: If you submit a dealership inquiry, your information may be shared with our internal team responsible for dealer onboarding and support.
Legal Requirements: We may disclose your personal information when required by law, court order, or government regulation, or to protect the rights, property, or safety of Zapio EV, our users, or others.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
5. Data Security
We implement reasonable security safeguards, including encryption (in transit and at rest), access controls, and monitoring for unauthorized access, to protect your personal information . However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws or legitimate business purposes. In compliance with the DPDP Rules, 2025, we will retain personal data and associated logs for at least one year after the purpose is fulfilled or consent is withdrawn, unless a longer period is mandated by law . Before erasure, we will provide a 48-hour prior notice to users where applicable .
7. Your Rights Under the DPDP Act
Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information :
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
Right to Withdraw Consent: Withdraw your consent for processing your data at any time. Withdrawal must be as easy as giving consent .
Right to Grievance Redressal: Lodge a complaint with the Data Protection Board of India.
To exercise these rights, please contact us at the address provided below.
8. Children's Privacy
Our App and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information .
9. Third-Party Services
The App utilizes third-party services that have their own Privacy Policies regarding data handling. Below are the links to the Privacy Policies of the third-party service providers we may use :
Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this policy indicates when the latest changes were made. We encourage you to review this page periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Zapio EV
(A division of Alphatechrides Pvt. Ltd.)
Khasra no. 38/20/21, Pahladpur,
Bawana Road, Delhi - 110042
India
Sales Inquiries: +91 93550 10001
Support Inquiries: +91 90532 71001
General/Privacy Inquiries: contact@zapioev.com
Alternate Email: alphatechrides@gmail.com
For privacy-related grievances, you may also contact our designated grievance officer at the above address or via email at contact@zapioev.com.
Important Note for Google Play Console Setup
Privacy Policy URL: You must enter this document's URL into the "Privacy Policy" field in your Play Console under Policy > App content. Ensure the URL is active and non-editable .
In-App Link: The privacy policy must also be accessible from within your App's menu or settings screen .
Data Safety Section: The information in this privacy policy must match the declarations you make in the "Data safety" section of your Play Console. Be specific about what data is collected and for what purpose .
Sensitive Permissions: If your app requests any restricted permissions (e.g., camera, location), ensure you have completed the declaration forms in the Play Console and the use is clearly justified in the privacy policy .
This Privacy Policy is subject to change. Please check this page regularly for updates.